- [email protected]
- (888) 840-3172
(Charges will appear on your statement as “primepointbrandguardians.com”)
We strive to provide high-quality trademark registration services. However, we understand that certain situations may require a refund. This policy outlines the conditions under which refunds may be issued, as well as the process for requesting one.
Refunds are available only under the following circumstances:
Failure to Submit Application: If the trademark application is not submitted due to our fault.
Service Non-Delivery: If we fail to provide the promised service as outlined in our agreement.
Duplicate Payments: If a user is mistakenly charged multiple times for the same service.
Refunds will not be issued in the following situations:
Government or Filing Fees: Any fees paid to government agencies or filing authorities are non-refundable once submitted.
Rejected Applications: If the trademark application is rejected due to incorrect or incomplete information provided by the user.
Change of Mind: If the customer decides to cancel the service after the work has commenced.
Partial Services Rendered: If part of the service has already been provided, a full refund may not be applicable.
To request a refund, you must follow these steps:
Submit a Written Request: Send an email to [email protected] within 7 days of the payment date with the subject line “Refund Request.”
Provide Necessary Details: Include your name, payment details, order ID, and the reason for requesting a refund.
Verification: Our team will review your request and may ask for additional information if necessary.
Approval : You will be notified of the approval of your refund request within 5 business days of submission.
If your refund request is approved:
Refunds will be processed within 10 business days from the date of approval.
Refunds will be issued via the original payment method used for the transaction.
Depending on your bank or payment provider, the refund may take additional time to reflect in your account..
For refund requests or inquiries, please contact us at:
